Additional helpful information can be found on the ProxiBid FAQ Page or the options below.
Proxibid Support Line: 1-877-505-7770
Proxibid Support Email: firstname.lastname@example.org
Proxibid How-To-Use Guide: View PDF Guide
Q: What are the bid types and who determines them?
A: The bid type is ultimately decided upon and administrated or otherwise overseen by the auctioneer and the auctioneer alone. The bid types include but are not limited to: choice, all-one-money, and times-the-money or any notations or language related to listing or describing these and other bid types. It is the responsibility of the bidder to understand the implications and results of the bid type or how the bid is structure or administered to the asset(s) at auction.
Q: Who is responsible for an erroneous purchases?
A: Erroneous Purchases are the responsibility of the bidder. Operator error, keystroke mistakes, misinterpretation of bidding structure or auction activity does not alleviate the bidder from purchase responsibility or the result of erroneous actions resulting in a purchase.
Q: What if the online descriptions are not correct?
A: The description as announced by the auctioneer during the live auction supersedes any and all written or pictorial representations of the assets at auction. This holds true regardless of what was written, photographed, cataloged, or conveyed/represented pertaining to the asset(s) in question.
Q: Who accepts and/or acknowledges the bids?
A: The acceptance or acknowledgement of any bid is the sole responsibility of the auctioneer. This applies to all bidding activity live or online – the auctioneer’s decision is final.
Q: How do I know if I was the winning bidder?
A: The winning bidder will be contacted via email or phone call by Sierra Auction Management, Inc. We typically email invoices on each Monday of the week following an auction. If an auction ends on a Saturday or Sunday, please expect the email the following Monday. On the event of Holidays, please note that Sierra Auction will email the following day after the holiday. They will be provided with the invoice that reflects all the bidder’s purchases and any fees that apply. They will also receive payment instructions at this time. If the bidder has questions during the auction they can use the messenger function of the bidder application to message the ProxiAgent and verify if they won the lot in question or not.
Q: Who is responsible for the notification of winning bids?
A: The result of bidding on assets at auction is not final until Sierra Auction Management, Inc. performs an official reconciliation of the auction.
Q: Are the results of the Live Auction different from the Proxibid Auction?
A: The result of the live auction supersedes, in all cases, online activities. The auctioneer’s decision is final in all cases, just as in the live auction.
Q: What is my Total/When Will I get my Invoice?
A: The final bid is not the total you owe. Depending on the type of auction, there may be different online bidder fees and/or buyer’s premium that apply. You need to familiarize yourself auctions web page to see what charges apply to that auction.
The winning bidder will be contacted within 1-3 hours of the close of the auction, or via email for online only events by Sierra Auction Management, Inc. They will be provided with the invoice that reflects all the bidder’s purchases and any and all fees that apply. The winning bidders will also receive payment instructions at this time.
Q: How do I pay?
A: The winning bidder will be contacted within 1-3 hours of the close of the auction, or via email for online only events by Sierra Auction Management, Inc. Winning bidders will be provided with the invoice that reflects all the bidder’s purchases and any and all fees that apply. Winning bidders will also receive payment instructions at this time. Further details regarding payment is listed as part of the relevant auction’s website.
Q: How do I ship my purchases?
A: The removal of auction purchased assets is the sole responsibility of the buyer within 2 business days after the auction. Sierra Auction will we use Pak Mail for all shipping except firearms and the customer will be contacted by Pak Mail for shipping arrangements and payment. All other shipping arrangements are the responsibility of the winning bidder. No loading dock is available.Pak Mail Superstore # 841
Sierra Auction may provide recommendations as to preferred shippers but in no way are we guarantying the performance of the shipping company or satisfaction of the bidder. Sierra Auction merely provides the contact information of shipping companies as a convenience for our bidders and it should not be mistaken or substituted for due diligence.
Buyer is responsible for obtaining all insurance and documentation necessary to ship items prior to pickup. The buyer must first pay and obtain an invoice stamped PAID. Buyer must provide any shipper with a copy of the PAID invoice or send written approval for the shipper to remove any items from Sierra Auction. Sierra Auction is open for load out of paid items on auction day after the auction is complete and 3 weekdays following the auction. Hours available for load out are 8am – 3pm and all vehicles must be on the lot by 3:00 to complete load out by 4pm. Caveat Emptor still applies.Quote for Shipping Craters and Freighters
For additional questions or information you can call 602-242-7121 or email email@example.com.